Services & Support

We have experience in many smaller and larger projects and we know that the success of a project is dependent on two important ingredients. You need services prior to the implementation that evaluate your existing situation and report and document what needs to happen and you need support during and after the implementation of the solution to overcome issues in a multidisciplinary project like this.

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Service
We realize very well that your decision for Intelligent Street Lighting expands the scope of your project significantly. In fact you are turning your Outdoor Lighting Project into an Automation Project and to be successful you need a company that understands and has experience in both fields. At Luminext we understand Street Lighting, we “speak the speak”, we know the complexity of Street Light Solutions and we have experience with the challenges you are facing. When it comes to automation and control projects we know what we are doing inside out, we have been in the controls industry for more than 10 years. Together with your knowledge of the application and our experience in automation and control we can build the perfect solution together. Prior to your project we offer services that:

• help you make and inventory of your existing situation
• measure and scope the capabilities of your power supply environment
• map the interfaces to your existing software applications
• specify and define the functionality you are looking for in your solution
• give you insight in the opportunities and the pitfalls of the solution

When your decision is taken you need a solid project planning on the “intelligence” part of the solution and you need a company that will live up to that planning and your expectations. Of course Luminext will do that, but we will go a lot further to make the project a success and to do that we also offer:

• education for the electrical installer that is often new to these type of projects
• commissioning and configuration of the solution once it is installed
• support for the integration of the solution to your existing software
• interfacing of the solution to other systems like the traffic management system
• hosting of you entire application

VALUE INVESTMENT PROTECTION

Once your solution is operational we do not just offer you support, we put together a complete plan to make sure you will remain satisfied with your solution and it will keep on performing as expected. This plan is called the Luminext Value Investment Protection (VIP) plan and it offers huge benefits like:

• immediate response when problems occur
• access to all the latest firmware and software releases
• participation in our master classes and seminars on Intelligent Street Lighting
• access to our “optimizer” service that allows for continuous improvement
• training for you and your staff on the software and hardware

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Support
The VIP plan will make sure that you, your staff and your solution will always perform to your expectations. The VIP plan will keep your application up-to-date, it will keep your people up-to-date and your energy savings maximal. It will make you part of a fast growing group of people that are continuously trying to be smarter about Street Light Automation, save energy and optimize the safety and security on our road and in our Cities. In short the Value Investment Protection plan is unique and a great way to expand on the knowledge we have today.

 
Last Updated ( Monday, 23 April 2007 )
 
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